Utilizing Flow Engine and NLP technology, swiftly acquiring knowledge, featuring a visualized canvas interface, and offering diverse conversation modes with multi-level settings.
Single Sign-On (SSO) integration for diverse functionalities including member access, member/potential customer management, tagging, points, and redemption.
Core of Knowledge Management and Semantic Analysis Processing.
Features encompass game events, marketing mass messaging, graphic-text menus, automated replies, and marketing feedback.
Omni-channel for seamless robot-human collaboration between sales consultants and customer service workstations.
Micro eCommerce, AI Assistants, Shopping Malls, and Appointment Booking / Reservations.
Key Performance Indicator (KPI) Data Analysis Insight. Transforming Data to Graphic for Easy Reading & Quick Decision Making.
全台評鑑規模最大、涵蓋34個業種與364家企業的「臺灣服務業大評鑑」，今年邁入第十屆並首度納入共享機車業，GoShare移動共享服務即摘下「共享機車業」金牌獎桂冠，並獲得「服務尖兵獎」與「2021 年度20家魅力服務品質精選」的肯定！
評鑑過程中，網訊 GoShare 客服團隊成員鄭如紋表現傑出，得到進線稽查人員(神秘客)的高度評價，榮獲全台僅30個名額的「服務尖兵獎」肯定。因同仁之服務表現充分展現網訊卓越精神，殊堪嘉許，網訊 CEO 亦頒發榮譽獎狀及獎金給予同仁，以茲鼓勵。
GoShare 榮獲《工商時報2021臺灣服務業大評鑑》金牌獎
網訊 GoShare 客服團隊成員鄭如紋榮獲「服務尖兵獎」
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