Utilizing Flow Engine and NLP technology, swiftly acquiring knowledge, featuring a visualized canvas interface, and offering diverse conversation modes with multi-level settings.
Single Sign-On (SSO) integration for diverse functionalities including member access, member/potential customer management, tagging, points, and redemption.
Core of Knowledge Management and Semantic Analysis Processing.
Features encompass game events, marketing mass messaging, graphic-text menus, automated replies, and marketing feedback.
Omni-channel for seamless robot-human collaboration between sales consultants and customer service workstations.
Micro eCommerce, AI Assistants, Shopping Malls, and Appointment Booking / Reservations.
Key Performance Indicator (KPI) Data Analysis Insight. Transforming Data to Graphic for Easy Reading & Quick Decision Making.
Low barriers to entry in e-commerce make it easy to start, but standing out from the competition is not easy. Effective customer communication is one of the keys for success. We would like to share the 4 key elements to build a “customer-first” service philosophy and service quality. Article Outline Why is Customer Service Important in…
In this article, we combine the latest international research with our past service experiences to present 27 scenarios for collaboration between businesses and AI. Our goal is to leverage AI transformation to achieve unprecedented success for our corporate clients. “AI will not replace humans, but will augment our capabilities, enhancing the quality and productivity of our…
Common pain points in the customer service process include fragmented information due to diverse channels and integration gaps. In this article, we will share how Telexpress offers an all-in-one integrated service to discover sales potential and introduce various features to create excellent customer experiences and efficiently manage customer relationships. Article Outline Highlight 1: Seamless Omnichannel Integration…
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