Empowering brands with innovative technology and nurturing customer relationships through personalized experiences.
Telexpress CEO
Shepherd Chen
- Senior Vice President, Citi Bank Taiwan Telephone Banking
- Director of Information Department, Citi Bank Taiwan
- Director of Banking Systems Department, IBM Greater China
Our Culture
- Cohesion
Uniting passionate and dedicated teammates - Cultivation
Nurturing independent and capable teams with industry-leading knowledge - Flourishing
Growing together with our colleagues
Service Philosophy
- Human-Centered
Putting people first, starting from heart in the customer service industry. - Refinement
Striving for breakthroughs and growth through self-driven efforts. - Value
Thirst for knowledge, constantly scaling new heights.
Telexpress Intelligent CRM
5 Core Modules for Membership Management
Marketing Module
Diverse Connections
Integrate data from multiple channels and utilize it effectively.
Membership Module
Deep Engagement
Enhance the connection with consumers/members and promote conversions.
E-Commerce Module
Guided Sales
Introduce social platform stores, intelligent services, and guidance.
Interaction Module
Service Enrichment
Intelligent chatbots for instant customer response, searching customer information, and creating tags.
Data Analysis Module
Fusion Expansion
Diverse strategies to maximize MGM (Member Get Member) activities.
Telexpress Core Values
Our Guiding Principles for Every Decision We Make
The Spirit of Squirrel
Share the same goal and doing meaningful work.
The Way of Beaver
Taking self-initiative and ownership in achieving goals.
The Gift of Goose
Igniting passion in every member of the team.
