AI Frontline Conversations,
Focusing on Key Judgments and Service Delivery.
From front-line conversations to operational delivery, Telli allows AI and humans to collaborate on the same platform.
Solutions
不是拼湊系統，而是完整的 AI 客服營運平台生態系
多數解決方案由多套工具組成，需要整合、維護與跨系統管理。 Telli 以原生平台整合 AI 對話、真人工作台與 CRM，讓企業不需管理多個廠商與系統。
不再拼湊系統
AI、客服、CRM 與營運管理整合於同一平台， 不需跨工具切換或額外串接。
一個平台取代多個廠商
無需同時管理聊天機器人、客服系統與數據工具， 降低導入與維運成本。
支援企業級組織與營運
從多品牌、多部門到跨區營運， 皆可在同一套系統中統一管理。
Other solutions
Telli CRM - AI conversational customer management system
Understand the members in the conversation and directly turn that into action and transactions.
AI BPO - AI Customer Service Operations Management Services
Combine AI with professional teams to help businesses quickly expand services and operations.
A truly usable AI conversation platform for businesses in the long term.
Telli integrates AI conversations, human agents, and business processes into a scalable and governed operational platform.
AI conversations can be operationalized, not just enabled.
AI responses are not just generated instantly, but operate over the long term by incorporating rules, knowledge, and quality standards.
From the first sentence of the conversation to the completion of the task
The conversation directly connects work orders, systems, and human specialists, without the need to switch between multiple tools.
AI and humans share the same intelligence.
Whether it's an AI response or a human taking over, it is based on the same knowledge, tone, and judgment logic. This ensures consistent service quality that is transferable and sustainable.
This kind of experience comes from an AI architecture designed specifically for business operations.
Has been actually used by enterprises in different industries.
Serving over 100 corporate clients across three major industries and operating in multiple countries.
High frequency and a large number of inquiries
Retail
High traffic × Real-time interaction
Digital platform
High immediacy × After-sales responsibility
3C electronics
AI operation platform trusted by enterprises and mainstream platforms
LINE Biz-Solutions Partner
ISO 27001
Google Cloud Security
Complies with enterprise-level information security and communication platform cooperation standards
We are the best fit for such a team.
suitable
There is a large amount of frontline dialogue.
Emphasize stability and processes
Hope AI can truly be implemented and become a sustainable operational capability.
Not suitable
✗ Just want to play AI conversation
✗ Purely Experimental Project
✗ No need for real human support to increase business conversion rates.
Let's evaluate your customer service upgrade path.
Talk to us about your industry scenario, and we will provide you with the best AI × human collaboration suggestions.
