Multi-Scenario Flow Dialogue
Empowering Marketing Transformation: Understand User Intent with AI, Integrated with Process Design
Intelligent Center
Flow Chat
Customize Your Own Path: Tailor-Made Processes for Diverse Conversation Scenarios.
Diverse Checkpoint Design
Offering Carousel Messages, Tagging, Membership Assessment, Probabilities (AB Testing), and Other Checkpoints, Elevating Conversations Beyond FAQs.
Multilingual Intent Understanding
Supporting Traditional Chinese, Simplified Chinese, and English Intent Understanding, Tailoring Optimal Recognition Models for Each Language
Precision Intelligent Analysis
Escape Keywords: Accurately Identify Intent with Semantic Understanding & Pinyin.
Rapid Model Training
One-Click Training for Custom Knowledge Models, Ensuring Rapid Q&A Updates
Customer Service Lead Generation
Automatically Tag Users by Intent in Service Flows, Channeling for Precise Marketing.
Intuitive Canvas Interface
Flexible Configuration of Various Checkpoints
- Visually Edit on Canvas for Intuitive Q&A Flow Management
- Offer Multiple Checkpoints for Enriched User Conversations
One-Click Rapid Learning
Model Training Completed Within 5 Minutes
- Skip Parameter Setup, Trigger Model Learning with One Click.
- Rapidly Swap Similar Phrases and Terms for Training, Effective Within 5 Minutes.
Unify Marketing and Service
Smart Support, Strong Leads!
- Sequentially Evaluate Specific Q&A Content, Followed by Member Identification and Binding Guidance, Achieving Member Growth.
- Support Tagging Checkpoints: Gather User Profiles During Intelligent Conversations, Enhance Conversion with Marketing Tools.
AI-Human Collaboration
Seamless Hand Off to Consultants
- Initial Responses by Chatbots, Seamlessly Transfer to Human Consultants When Needed.
- Ease Consultant Load, Focus on Deep Services, Drive Sales Value
Precision Intelligent Analysis
Accuracy Rate Reaching 85%
- Enhancing Semantic Understanding through Large Language Models (LLMs).
- Integrating Natural Language and Pinyin Debugging Techniques, Enhancing Intent Matching Capabilities.
Multilingual Processing
- Supporting Traditional Chinese, Simplified Chinese, and English Languages (more languages to be expected...)
- Optimizing Recognition Methods Based on Different Languages.
4 Key Highlights of Customer Service Innovation
Common pain points in the customer service process include fragmented information due to diverse channels and integration gaps. In this article, we will share how Telexpress offers an all-in-one integrated service to discover sales potential and introduce various features to create excellent customer experiences and
