🏆 LINE 官方認證合作夥伴 ｜ 深耕企業客服 25 年

With a one-stop workstation and AI assistance, the judgment, transformation, and value delivery in services can be tracked and presented.

Text, voice, work orders, knowledge, AI assistance, all completed on one page in the same workplace.

Large volume of first-line inquiries from multiple channels

Large volume of first-line inquiries from multiple channels

Large volume of first-line inquiries from multiple channels

Large volume of first-line inquiries from multiple channels

Product introduction

Product introduction

Product introduction

Product introduction

AI customer service workspace integrating conversations, tickets, customer profiles, and interaction history into a single platform for efficient support operations and service tracking
The customer service desk chosen by leading brands.

Collaboratively build platforms and AI operational solutions

The customer service desk chosen by leading brands.

Collaboratively build platforms and AI operational solutions

The customer service desk chosen by leading brands.

Collaboratively build platforms and AI operational solutions

50 +

50 +

Monthly processing of conversation volume

Monthly processing of conversation volume

30 %

30 %

AI × Human Collaboration Ratio

AI × Human Collaboration Ratio

35 %

35 %

Average post-processing time reduced

Average post-processing time reduced

24 %

24 %

Real-time adjustable service status

Real-time adjustable service status

Customer service that never goes off shift

There is no need to teach every question well in advance; AI can respond and learn first, and will actively remind you of areas that need adjustment.

關鍵字規則死板陷阱

許多便宜的 Chatbot 本質上只是老舊的規則式選單。顧客表述稍微複雜，系統就重複回覆「聽不懂您的問題」，把客戶困在無窮迴圈。

關鍵字規則死板陷阱

許多便宜的 Chatbot 本質上只是老舊的規則式選單。顧客表述稍微複雜，系統就重複回覆「聽不懂您的問題」，把客戶困在無窮迴圈。

缺乏 RAG 知識庫，引發 AI 幻覺

  • 維修費用超出預期

  • 維修檢測還要花多久時間？

  • 我等四十分鐘沒人回電！

  • 你們真的有處理嗎？

  • 修好才過一個月又壞了

  • 我等四十分鐘沒人回電！

  • 維修都修不好

  • 保固內為什麼還要收費？

  • 請幫我換成換新機

直接串接通用大型語言模型，卻沒有綁定乾淨的企業專屬數據（最新活動、保固條款），AI 容易以自信語氣胡說八道。

缺乏 RAG 知識庫，引發 AI 幻覺

  • 維修費用超出預期

  • 維修檢測還要花多久時間？

  • 我等四十分鐘沒人回電！

  • 你們真的有處理嗎？

  • 修好才過一個月又壞了

  • 我等四十分鐘沒人回電！

  • 維修都修不好

  • 保固內為什麼還要收費？

  • 請幫我換成換新機

直接串接通用大型語言模型，卻沒有綁定乾淨的企業專屬數據（最新活動、保固條款），AI 容易以自信語氣胡說八道。

沒有人機無縫轉接機制

  • 王先生

    已登記報修

    TK-0091

  • 陳小姐

    AI客服對話中

  • 林小姐

    AI客服對話中

  • 張小姐

    等待中

客戶面臨客訴或緊急需求時找不到真人入口，負面情緒直接爆發。缺少的不是 AI 的智商，而是機 + 人協作的轉接流暢度。

沒有人機無縫轉接機制

  • 王先生

    已登記報修

    TK-0091

  • 陳小姐

    AI客服對話中

  • 林小姐

    AI客服對話中

  • 張小姐

    等待中

客戶面臨客訴或緊急需求時找不到真人入口，負面情緒直接爆發。缺少的不是 AI 的智商，而是機 + 人協作的轉接流暢度。

This kind of experience comes from an AI architecture designed specifically for business operations.

Which part of the service do you want to improve now?

Telli Chat - AI Chatbot

A large number of inquiries need to be handled by AI first.

Large volume of first-line inquiries from multiple channels

Highly repetitive conversations that require immediate responses

Not only text customer service, but also the need for voice/telephone (Voicebot) has begun.

Not only text customer service, but also the need for voice/telephone (Voicebot) has begun.

Talk to Sales

Talk to Sales

Telli Chat - AI Chatbot

A large number of inquiries need to be handled by AI first.

Large volume of first-line inquiries from multiple channels

Highly repetitive conversations that require immediate responses

Not only text customer service, but also the need for voice/telephone (Voicebot) has begun.

Not only text customer service, but also the need for voice/telephone (Voicebot) has begun.

Talk to Sales

Talk to Sales

Telli Desk - AI-Agentic Workspace

Growth of real-person customer service,services need to be retained

The service volume and processes of the real customer service team are becoming increasingly complex.

The service is completed, but the judgment, delivery, and results are difficult to retain.

Hope to manage services, transformations, and follow-up processing on the same workbench.

Hope to manage services, transformations, and follow-up processing on the same workbench.

Talk to Sales

Talk to Sales

Other solutions

Telli CRM - Conversational AI CRM

Understand the members in the conversation and directly turn that into action and transactions.

AI BPO - AI Operation Outsourcing

Combine AI with professional teams to help businesses quickly expand services and operations.

傳統客服痛點與廉價 Chatbot 的陷阱，TelliChat 幫您徹底解決

市面上多數 AI 解決方案是由多家軟體拼湊（聊天機器人買 A 家、客服工作台買 B 家、人力外包找 C 家），導致企業必須負擔極高的維運與串接成本，而網訊電通 Telexpress (TelliChat) 作為深耕亞太 25 年的集團級 AI 客服夥伴，提供完整的客服全場景解決方案：

一般市售 AI 機器人
拼湊型系統
網訊電通 Telli
企業級生態系
技術架構
單純文字或選單式比對，易死板
RAG 生成式 AI + Flow Engine 雙引擎，回答準確率達 95%
人機協作
斷層嚴重，轉接真人後歷史紀錄遺失
AI 先回再學 + Telli Desk 一頁式工作台，歷史脈絡完整帶入
整合能力
僅支援單一渠道（如僅 LINE 或僅 Web）
文字、語音、0800 電話、LINE、CRM 與工單系統全整合
系統營運
需企業內部 IT 每日餵資料教機器人
自研知識自動優化，AI 主動提示可改善之節點，人僅需審查
後續支援
僅賣軟體，無客服營運與人力備援
提供 AI BPO（營運代管與真人客服外包），全台唯一一站式服務

This kind of experience comes from an AI architecture designed specifically for business operations.

Customer service that never goes off shift

There is no need to teach every question well in advance; AI can respond and learn first, and will actively remind you of areas that need adjustment.

許多便宜的 Chatbot 本質上只是老舊的規則式選單。顧客表述稍微複雜，系統就重複回覆「聽不懂您的問題」，把客戶困在無窮迴圈。

關鍵字規則死板陷阱

隱形成本：體驗極差、跳出率上升

缺乏 RAG 知識庫，引發 AI 幻覺

直接串接通用大型語言模型，卻沒有綁定乾淨的企業專屬數據（最新活動、保固條款），AI 容易以自信語氣胡說八道。

隱形成本：法律與品牌信任風險

  • 維修費用超出預期

  • 維修檢測還要花多久時間？

  • 我等四十分鐘沒人回電！

  • 你們真的有處理嗎？

  • 修好才過一個月又壞了

  • 我等四十分鐘沒人回電！

  • 維修都修不好

  • 保固內為什麼還要收費？

  • 請幫我換成換新機

客戶面臨客訴或緊急需求時找不到真人入口，負面情緒直接爆發。缺少的不是 AI 的智商，而是機 + 人協作的轉接流暢度。

沒有人機無縫轉接機制

隱形成本：客訴爆量、需重聘真人

  • 王先生

    AI客服對話中

  • 陳小姐

    AI客服對話中

  • 林小姐

    AI客服對話中

  • 張小姐

    等待中

Which part of the service do you want to improve now?

AI conversational customer service interface combining virtual assistants and navigation guidance to handle high volumes of real-time customer inquiries across multiple channels

Telli Chat - AI Chatbot

A large number of inquiries need to be handled by AI first.

Large volume of first-line inquiries from multiple channels

Highly repetitive conversations that require immediate responses

Not only text customer service, but also the need for voice/telephone (Voicebot) has begun.

Not only text customer service, but also the need for voice/telephone (Voicebot) has begun.

Talk to Sales

Talk to Sales

AI conversational customer service interface combining virtual assistants and navigation guidance to handle high volumes of real-time customer inquiries across multiple channels

Telli Chat - AI Chatbot

A large number of inquiries need to be handled by AI first.

Large volume of first-line inquiries from multiple channels

Highly repetitive conversations that require immediate responses

Not only text customer service, but also the need for voice/telephone (Voicebot) has begun.

Not only text customer service, but also the need for voice/telephone (Voicebot) has begun.

Talk to Sales

Talk to Sales

AI customer service workspace integrating conversations, ticket management, interaction history, and quick replies to support scalable human customer service operations

Telli Desk - AI-Agentic Workspace

Growth of real-person customer service,services need to be retained

The service volume and processes of the real customer service team are becoming increasingly complex.

The service is completed, but the judgment, delivery, and results are difficult to retain.

Hope to manage services, transformations, and follow-up processing on the same workbench.

Hope to manage services, transformations, and follow-up processing on the same workbench.

Talk to Sales

Talk to Sales

Other solutions

Telli CRM - Conversational AI CRM

Understand the members in the conversation and directly turn that into action and transactions.

AI BPO - AI Operation Outsourcing

Combine AI with professional teams to help businesses quickly expand services and operations.

Futuristic AI customer service platform background with eco-friendly cityscape and natural landscape

Let's evaluate your customer service upgrade path.

Talk to us about your industry scenario, and we will provide you with the best AI × human collaboration suggestions.

Product introduction

Product introduction

A truly usable AI conversation platform for businesses in the long term.

Telli integrates AI conversations, human agents, and business processes into a scalable and governed operational platform.

Document Icons: product info, ingredients, customer service, XML, PDF, URL

AI conversations can be operationalized, not just enabled.

AI responses are not just generated instantly, but operate over the long term by incorporating rules, knowledge, and quality standards.

AI Chatbot customer service conversation about order status and new product availability.

From the first sentence of the conversation to the completion of the task

The conversation directly connects work orders, systems, and human specialists, without the need to switch between multiple tools.

AI customer service chat example - return/exchange question and answer.

AI and humans share the same intelligence.

Whether it's an AI response or a human taking over, it is based on the same knowledge, tone, and judgment logic. This ensures consistent service quality that is transferable and sustainable.

This kind of experience comes from an AI architecture designed specifically for business operations.

Integrate

Stop stitching tools together.

Most “all-in-one” platforms are actually patched systems.
Telli is different — we built everything natively.

  • Integration Icon

    客戶資料

  • Integration Icon

    Salesforce

  • Integration Icon

    維修系統

  • Integration Icon

    Shopify

  • Integration Icon

    自建電商平台

  • Integration Icon

    LINE

  • Integration Icon

    電話

  • Integration Icon

    Email

  • Integration Icon

    Email

  • Integration Icon

    電話

  • Integration Icon

    LINE

  • Integration Icon

    自建電商平台

  • Integration Icon

    Shopify

  • Integration Icon

    維修系統

  • Integration Icon

    Salesforce

  • Integration Icon

    客戶資料

Integrate

Stop stitching tools together.

Most “all-in-one” platforms are actually patched systems.
Telli is different — we built everything natively.

  • Integration Icon

    客戶資料

  • Integration Icon

    Salesforce

  • Integration Icon

    維修系統

  • Integration Icon

    Shopify

  • Integration Icon

    自建電商平台

  • Integration Icon

    LINE

  • Integration Icon

    電話

  • Integration Icon

    Email

  • Integration Icon

    Email

  • Integration Icon

    電話

  • Integration Icon

    LINE

  • Integration Icon

    自建電商平台

  • Integration Icon

    Shopify

  • Integration Icon

    維修系統

  • Integration Icon

    Salesforce

  • Integration Icon

    客戶資料

Trust Center

Enterprise-Grade Security & Governance

We build security into every layer — from compliance and privacy protection to cloud infrastructure and partner ecosystem.
Aligned with international standards and continuous security practices, Telli is trusted by enterprise, legal, and IT teams alike.

01

Compliance

02

Security

03

Ecosystem

01 — COMPLIANCE & STANDARDS

Built on globally recognized security and cloud compliance standards

ISO/IEC 27001

Certified for Information Security Management System (ISMS)

PCI DSS

Certified as compliant with PCI DSS requirements

Trust Center

Enterprise-Grade Security & Governance

We build security into every layer — from compliance and privacy protection to cloud infrastructure and partner ecosystem.
Aligned with international standards and continuous security practices, Telli is trusted by enterprise, legal, and IT teams alike.

01

Compliance

02

Security

03

Ecosystem

01 — COMPLIANCE & STANDARDS

Built on globally recognized security and cloud compliance standards

ISO/IEC 27001

Certified for Information Security Management System (ISMS)

PCI DSS

Certified as compliant with PCI DSS requirements

Trust Center

Enterprise-Grade Security & Governance

We build security into every layer — from compliance and privacy protection to cloud infrastructure and partner ecosystem.
Aligned with international standards and continuous security practices, Telli is trusted by enterprise, legal, and IT teams alike.

01

Compliance

02

Security

03

Ecosystem

01 — COMPLIANCE & STANDARDS

Built on globally recognized security and cloud compliance standards

ISO/IEC 27001

Certified for Information Security Management System (ISMS)

PCI DSS

Certified as compliant with PCI DSS requirements

Customer service that never goes off shift

很多企業買了 AI 軟體卻沒人懂得維運，或是軟體廠商與外包客服互相推諉。網訊電通擁有 25 年客服中心營運實戰經驗，能為您打造最適合的「機＋人配比」：

前期：專業顧問進行業務流程梳理與知識庫建置。

中期：系統快速部署、打通 CRM 與 LINE API。

長期：可由網訊專業 BPO 團隊承接夜間、尖峰或全時段真人客服，實現真正無縫的 E2E 代管。

Customer service that never goes off shift

很多企業買了 AI 軟體卻沒人懂得維運，或是軟體廠商與外包客服互相推諉。網訊電通擁有 25 年客服中心營運實戰經驗，能為您打造最適合的「機＋人配比」：

前期：專業顧問進行業務流程梳理與知識庫建置。

中期：系統快速部署、打通 CRM 與 LINE API。

長期：可由網訊專業 BPO 團隊承接夜間、尖峰或全時段真人客服，實現真正無縫的 E2E 代管。

準備好為企業釋放 50% 以上的客服人力嗎？

填寫需求，顧問團隊將盡速與您對接，獲得專屬於貴公司規模的建議報告。

已收到您的需求！

我們的團隊已收到您的資訊，通常會在 1 個工作天內與您聯繫。您也可以先了解我們的 AI 解決方案與實際應用案例。

Consult today to join the ranks of over 100 leading companies globally.

Provide more details so our consultant can better prepare for your consultation.

By submitting, you agree to Telexpress processing your information in accordance with our Privacy Policy and contacting you about relevant solutions. We typically respond within 2 business days.

已收到您的需求！

我們的團隊已收到您的資訊，通常會在 1 個工作天內與您聯繫。您也可以先了解我們的 AI 解決方案與實際應用案例。

Consult today to join the ranks of over 100 leading companies globally.

Provide more details so our consultant can better prepare for your consultation.

By submitting, you agree to Telexpress processing your information in accordance with our Privacy Policy and contacting you about relevant solutions. We typically respond within 2 business days.