With a one-stop workstation and AI assistance, the judgment, transformation, and value delivery in services can be tracked and presented.
Text, voice, work orders, knowledge, AI assistance, all completed on one page in the same workplace.
Why is it that the service team is always changing tools, yet it is still very difficult to manage results?
The conversation is in A, and the work order is in B.
Member information is in C, AI suggests it is in D.
The effectiveness can only rely on human memory and experience transfer.
When the service is dismantled, it is difficult to retain its value.
How a one-page workspace actually works
01
文字、語音與歷史紀錄，在同一個工作台
不論來自哪個通路或電話， 所有對話都集中在同一個畫面中處理。
02
會員資訊、服務歷程與狀態，同步呈現
03
AI 即時輔助，但不取代專員決策
04
在服務流程中，直接完成轉化與任務
05
每一次服務與轉化，都成為可追蹤的紀錄
AI helps reduce the burden but does not replace the judgment of professionals.
AI Intelligent Summary
AI quickly organizes requirements and key contexts, allowing staff to make quick judgments without having to start from scratch.
AI emotional analysis
The system provides real-time indicators of emotional changes to assist in determining whether an escalation is needed.
AI Intelligent Soothing
When emotions run high, AI provides comforting directions to assist the staff in responding with the right tone.
AI ticket / post-call entry
Automatically organize summaries and classifications during conversations, with immediate completion of records and work orders, no need for additional writing.
Service is not just about being completed, but about leaving manageable value.
50 +
50 +
Monthly processing of conversation volume
0 %
0 %
AI × Human Collaboration Ratio
0 %
0 %
Average post-processing time reduced
0 %
0 %
Real-time adjustable service status
The value of service can finally be seen, managed, and replicated.
As the scale of services grows, the real challenge is how to 'manage'.
When the team, channels, and service volume grow, managers need more than just completing services,
they need to gain real-time insights into the status, allocate resources, and continuously optimize their operational perspective.
01
服務狀態即時可視，而不是事後回顧
✦ 即時掌握文字與語音的服務量、等待狀態與團隊負載 ✦ 清楚看見高峰時段與瓶頸位置 ✦ 不用等報表，當下就能判斷是否需要調整
02
把「感覺」變成「可以被驗證的判斷」
03
讓人力配置與流程調整，成為可重複的營運動作
04
為長期營運而設計，而不是短期應急工具
Telli Desk is not just about completing the service,
but about making the service a manageable, optimized, and scalable operational capability.
Let the service moment become the most natural moment of transformation.
When customers have already expressed their needs, confusion, or purchasing intentions during a conversation, the most suitable moment for conversion often occurs right at that moment of service.
At the right moment, give it to the right person.
✦ AI assists in identifying high-value interactions ✦ Proactively reminds or transfers to a human ✦ Does not interrupt the experience, does not miss opportunities
No need to change the system to complete services to transactions.
✦ Continue the original conversation ✦ Sales consultant fully understands the context ✦ Conversion and subsequent tasks completed on the same page
Every transformation can be tracked and analyzed.
✦ Record the context of transformation ✦ Review which interactions led to results ✦ Serve as the basis for optimization strategies
" Not every service needs to be sold, but you shouldn't miss the moment to sell. "
Custom work orders and cross-department delivery
Let every service be delivered correctly.
Customize work order processes according to the actual operations of the enterprise.
✦ Design work order processes and statuses based on different service types ✦ Custom fields and responsible roles ✦ System integration workflow instead of coordinating with tools
At the moment of the conversation, directly create and assign work orders.
✦ The conversation context directly becomes the content of the work order ✦ No need to restate the requirements, avoiding information loss ✦ Immediately hand over to the correct role for processing
Everything has a clear progress and result.
✦ Complete record of work order status and processing results ✦ Progress is clear at a glance, facilitating handover and tracking ✦ Serves as a basis for process and manpower optimization
"A work order is not just about handing things off, but about ensuring that things are actually completed."
ISO 27001
Vulnerability scanning
penetration testing
Google Cloud Security