Text, voice, work orders, knowledge, AI assistance, all completed on one page in the same workplace.
Why is it that the service team is always changing tools, yet it is still very difficult to manage results?
The conversation is in A, and the work order is in B.
Member information is in C, AI suggests it is in D.
The effectiveness can only rely on human memory and experience transfer.
When the service is dismantled, it is difficult to retain its value.
AI helps reduce the burden but does not replace the judgment of professionals.
Service is not just about being completed, but about leaving manageable value.
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Monthly processing of conversation volume
0 %
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AI × Human Collaboration Ratio
>0 %
>0 %
Average post-processing time reduced
>0 %
>0 %
Real-time adjustable service status
The value of service can finally be seen, managed, and replicated.
As the scale of services grows, the real challenge is how to 'manage'.
When the team, channels, and service volume grow, managers need more than just completing services, they need to gain real-time insights into the status, allocate resources, and continuously optimize their operational perspective.
Telli Desk is not just about completing the service,
but about making the service a manageable, optimized, and scalable operational capability.
Let the service moment become the most natural moment of transformation.
When customers have already expressed their needs, confusion, or purchasing intentions during a conversation, the most suitable moment for conversion often occurs right at that moment of service.
At the right moment, give it to the right person.
✦ AI assists in identifying high-value interactions ✦ Proactively reminds or transfers to a human ✦ Does not interrupt the experience, does not miss opportunities
No need to change the system to complete services to transactions.
✦ Continue the original conversation ✦ Sales consultant fully understands the context ✦ Conversion and subsequent tasks completed on the same page
Every transformation can be tracked and analyzed.
✦ Record the context of transformation ✦ Review which interactions led to results ✦ Serve as the basis for optimization strategies
Custom work orders and cross-department delivery
Let every service be delivered correctly.
Customize work order processes according to the actual operations of the enterprise.
✦ Design work order processes and statuses based on different service types ✦ Custom fields and responsible roles ✦ System integration workflow instead of coordinating with tools
At the moment of the conversation, directly create and assign work orders.
✦ The conversation context directly becomes the content of the work order ✦ No need to restate the requirements, avoiding information loss ✦ Immediately hand over to the correct role for processing
Everything has a clear progress and result.
✦ Complete record of work order status and processing results ✦ Progress is clear at a glance, facilitating handover and tracking ✦ Serves as a basis for process and manpower optimization
"A work order is not just about handing things off, but about ensuring that things are actually completed."
Frequently Asked Questions
What is the biggest difference between Telli Desk and a typical customer service backend?
The biggest difference lies in its "one-stop full character integration" and the deep combination of "AI super intelligent assistance." Generally, related service backends may require switching between different systems to handle voice, text, email, and tickets, but Telli Desk emphasizes that phone, text customer service, email, tickets, and after-call processing can all be completed on one screen. Moreover, it is not just a tool for customer service records; Telli Desk hopes to co-create with enterprises【Temperature service x AI collaboration, making customer service more understanding of human feelings】.
What scale and type of customer service team is Telli Desk suitable for?
Suitable for enterprises with "multiple role collaboration" or "multiple customer service channels". • Multiple roles: multiple customer service personnel on duty, supervision of management positions required. • Multiple customer service channels: includes two or more customer service needs (voice, official website, LINE, Facebook, Instagram, APP, email).
Who is Telli Desk for? Frontline customer service, supervisors, or IT?
Telli Desk is designed for the entire customer service operations team, including: • Frontline Customer Service: Uses the workbench for daily conversations, answering phone calls, and handling tickets and emails. • Supervisors/Managers: Uses the monitoring management interface (Dashboard) to view real-time data, as well as the reporting system for performance analysis and call quality checks. • IT/System Administrators: Responsible for backend parameter settings, user permissions management, and related service configurations.
What role does AI play in Telli Desk? What tasks does it assist customer service with?
AI plays the role of "super-intelligent assistance" and "collaboration". It can help customer service by: • Emotion analysis: Analyzing customer emotions in real-time. • Intelligent soothing: Automatically generating soothing speech suggestions when negative emotions are detected. • Dialogue summary: Automatically summarizing key points of the conversation. • Ticket auto-filling: Automatically filling in ticket fields based on the conversation content. • Dialogue responses: Automatically providing suggested answers based on the conversation content.
When AI makes mistakes or lacks information, how does a human take over?
Telli Desk adopts a "Human-Machine Collaboration" model. The features provided by AI super intelligence (such as smart soothing scripts and pre-filled ticket content) appear in the form of "suggestions" or "buttons". For example, after the AI generates the ticket content, the agent can click save; if the information is incorrect, the agent can directly edit or supplement the information on the interface before saving, with the human having the final decision authority.
How does Telli Desk help managers see problems, rather than just deal with them?
Through "Comprehensive Monitoring and Data Management." • Real-time Monitoring: Supervisors can see the real-time service status across all channels (voice, text) (e.g., SLV%, Offer, Ans, Queue, agent status...). • Quality Control and Traceability: Provides conversation records and audio files, allowing supervisors to score and trace issues related to service content. • Visual Reporting: Offers diverse data reports, helping supervisors identify trends and bottlenecks from the data, allowing for informed service decisions.
