Transform the most important judgment in the industry into a capability that AI can stably scale.
We are not selling AI, nor are we selling manpower. With 25 years of practical experience in BPO, we have created a process for AI cusWe are not selling AI, nor are we selling manpower. With 25 years of practical experience in BPO, we have created a process for AI customer service and customer management services that ensures predictable success.
Verified industry service templates, not starting from scratch.
Human-in-the-loop, AI amplifies efficiency, while humans manage risks.
Quantifiable KPIs: Automation rate, quality, conversion, satisfaction
Applicable to customer service, sales guidance, technical support, and high-risk service scenarios.
Why do most AI customer service solutions ultimately get stuck at 'not reliable enough to use'?
AI is very smart, but brands are hesitant to let go completely.
Self-directed learning is quick, but one mistake can lead to public relations or legal compliance risks.
There are many tools, but none that can provide a stable operating process.
Too much customization leads to slow implementation and unpredictable results.
What companies really want is not the "smartest AI," but rather AI services that can be governed, anticipated, and scaled.
AI BPO modular architecture
Our AI BPO solutions use a modular design to ensure high flexibility and configurability of the system. This not only accelerates deployment time but also enables businesses to quickly adjust and optimize their workflows based on specific industry needs.
How to start your AI BPO with an industry service template
Step 1
Select Industry Module
It's not about designing from scratch, but rather applying proven service modules.
Step 2
Select Service Experience Module
This module is continuously upgraded based on feedback from the same industry data.
Step 3
Fine-tuning within the module
Only adjusting brand tone, system integration, and minor process differences.
Step 4
Module Governance Operation + Continuous Optimization
The KPIs, risk points, and human-machine division of labor within the module have been predefined.
The first wave of AI BPO industry module package
Shopping guide, member, order transfer, high-risk topics
Beauty / Retail / E-commerce
Compliance, Information Security, Real-time Quality Inspection, Traceability
Large brands / High professional services
Troubleshooting, repair request, work order, Chat ↔ Call
3C electronics / SaaS / technical support
We are the best fit for such a team.
suitable
Have scale, but do not want to expand indefinitely.
Emphasizing brand and risk
To operate long-term, it's not just a PoC.