Privacy Policy | Telexpress

Privacy Protection Policy

Welcome to the website and Telligent platform services provided by Net Express Telecommunications Co., Ltd. (hereinafter referred to as "this service"). This privacy policy applies to all Net Express Telecommunications websites (including www.telexpress.com) (the "Telexpress website") and Telligent platform services. To ensure that users can use this service safely and to protect user rights, we hereby explain that this privacy policy is part of the terms of service for users of the website and Telligent. Users are advised to read the following content carefully before registering an account. When users fill out a message form or register an account, it indicates that they have read, understood, and fully agree to all contents of the privacy policy.

1. Scope of application

The content of the privacy protection policy is limited to the personal data entered by you, processed when you use this service. The privacy protection policy does not apply to links or websites outside of this service, nor does it apply to individuals or partners not authorized or involved in managing this service. For information about the privacy statements related to links or websites outside of this service and the notification regarding personal data protection, please refer to those links or websites.

2. The collection, processing, and use of personal data

1. Sources of Collection:

When you visit this service, register as a member, log in, purchase products or services, participate in physical or online events hosted by this service, take part in marketing or product promotion activities, complete surveys or prize draws, conduct satisfaction surveys, obtain feedback, respond to inquiries or information requests, provide and improve services, or conduct user experience surveys and analysis during customer service, the personal data you provide will be collected.
When you visit the service website or download data from the service website, the service will automatically receive and record data from your computer and mobile devices and browser, including system-related logs, IP addresses, usage times, data in cookies, software and hardware attributes, webpage browsing and click records, type and version information of mobile devices, UDID/device identifiers, and geographic location data provided by mobile devices to determine your location and usage preferences. Such data usually cannot directly or indirectly identify personal information, but if such data is sufficient to directly or indirectly identify personal information, the service will inform you of the collection, processing, use, and international transmission of personal data according to the provisions of this policy.
To provide or optimize this service, the network communication may indirectly collect your personal data through business partners or collect your personal data indirectly from authorized third parties.

2. Purpose of Collection:

The purpose of collection is to conduct marketing operations, consumer and customer management and services, online shopping and other e-commerce services, and the investigation, statistics and research analysis, legal obligations of non-government organizations to collect, process and use personal data, contract, similar contract or other legal relationship matters, domestic and international exchange businesses, procurement and supply management, information and communication services, other businesses that comply with the business registration items or organizational regulations defined in the charter, and other consultation and advisory services (the specific purpose item numbers are O four O, O six nine, O nine O, one three five, one four eight, one five seven, one eight one, one eight two). This service will collect personal data through the registration process or the process of conducting transactions.

3. Categories of Collection:

The personal data collected within this service, based on the "Personal Data Protection Act's specific purposes and categories of personal data" published by the Ministry of Justice, include C001 identifiers of individuals, C002 identifiers of financial information, C003 identifiers from government data, C011 personal descriptions, C035 leisure life and interests, C036 lifestyle, C038 occupation, C093 financial transactions, C102 agreements or contracts, as well as other details as specified in the related activity's notes or relevant contracts, based on the relevant business or services between the network communication and you or the personal information actually collected from you or third parties.

4. Duration, Region, Objects and Methods of Processing or Use:

Duration: Except for the specific purposes of collection, the necessary retention period required for business execution (longer than the period specified by law), the retention period specified in individual contracts, or as otherwise stipulated by law, it will last until you request to stop using your personal data or until this service stops providing relevant services.
Region: Unless otherwise agreed, the personal data will be used within the territory of the Republic of China, subject to compliance with the international transmission regulations of the Personal Data Protection Act.
Objects: Network communication, business outsourcing agencies, and other business partners or public and private institutions that have contract relationships or business dealings with network communication due to business needs, or legally authorized agencies. Within the specific purposes mentioned above, network communication may inform related enterprises and vendors of some personal data provided by you, and it will ensure that these related enterprises and vendors strictly comply with this policy.
Methods: Network communication will not process, use, or transmit your personal data to third parties internationally in a manner unrelated to the purposes of collection, and will also use your personal data for member management, customer management queries and other functions as well as financial services and marketing.
You are free to choose whether to provide personal data to network communication, but if you refuse to provide it or if the data provided is incomplete, it may result in failure to complete account registration, inability to fully enjoy this service, or inability to use this service entirely. Network communication also reserves the right to suspend or terminate your account.
This service may contain links to other websites or webpages or use services provided by third parties, but network communication is not responsible for any links or services not belonging to network communication. You should understand the actions of these websites or services regarding the collection of personal data, including but not limited to their content or privacy policies. If any harm results from such links or services, network communication will not be liable.
Network communication cannot confirm the authenticity of your identity or whether there are other occurrences of personal data impersonation, theft, or false information based on the data provided by you. If any information provided by you is fraudulent or false, you shall bear all civil and criminal legal responsibilities.

1. Sources of Collection:

When you visit this service, register as a member, log in, purchase products or services, participate in physical or online events hosted by this service, take part in marketing or product promotion activities, complete surveys or prize draws, conduct satisfaction surveys, obtain feedback, respond to inquiries or information requests, provide and improve services, or conduct user experience surveys and analysis during customer service, the personal data you provide will be collected.
When you visit the service website or download data from the service website, the service will automatically receive and record data from your computer and mobile devices and browser, including system-related logs, IP addresses, usage times, data in cookies, software and hardware attributes, webpage browsing and click records, type and version information of mobile devices, UDID/device identifiers, and geographic location data provided by mobile devices to determine your location and usage preferences. Such data usually cannot directly or indirectly identify personal information, but if such data is sufficient to directly or indirectly identify personal information, the service will inform you of the collection, processing, use, and international transmission of personal data according to the provisions of this policy.
To provide or optimize this service, the network communication may indirectly collect your personal data through business partners or collect your personal data indirectly from authorized third parties.

2. Purpose of Collection:

3. Categories of Collection:

4. Duration, Region, Objects and Methods of Processing or Use:

Duration: Except for the specific purposes of collection, the necessary retention period required for business execution (longer than the period specified by law), the retention period specified in individual contracts, or as otherwise stipulated by law, it will last until you request to stop using your personal data or until this service stops providing relevant services.
Region: Unless otherwise agreed, the personal data will be used within the territory of the Republic of China, subject to compliance with the international transmission regulations of the Personal Data Protection Act.
Objects: Network communication, business outsourcing agencies, and other business partners or public and private institutions that have contract relationships or business dealings with network communication due to business needs, or legally authorized agencies. Within the specific purposes mentioned above, network communication may inform related enterprises and vendors of some personal data provided by you, and it will ensure that these related enterprises and vendors strictly comply with this policy.
Methods: Network communication will not process, use, or transmit your personal data to third parties internationally in a manner unrelated to the purposes of collection, and will also use your personal data for member management, customer management queries and other functions as well as financial services and marketing.
You are free to choose whether to provide personal data to network communication, but if you refuse to provide it or if the data provided is incomplete, it may result in failure to complete account registration, inability to fully enjoy this service, or inability to use this service entirely. Network communication also reserves the right to suspend or terminate your account.
This service may contain links to other websites or webpages or use services provided by third parties, but network communication is not responsible for any links or services not belonging to network communication. You should understand the actions of these websites or services regarding the collection of personal data, including but not limited to their content or privacy policies. If any harm results from such links or services, network communication will not be liable.
Network communication cannot confirm the authenticity of your identity or whether there are other occurrences of personal data impersonation, theft, or false information based on the data provided by you. If any information provided by you is fraudulent or false, you shall bear all civil and criminal legal responsibilities.

3. Data Sharing and Disclosure

1. The Company may share your information with employees, agents, assignees, and assistants of The Company (collectively referred to as The Company personnel) for the following purposes:

To execute the terms of service, including investigating potential violations;
The Company's and its affiliates' business operations;
To provide, improve, and customize The Company's products and services;
To detect, prevent, or otherwise address fraud, security, or technical issues;
To comply with applicable laws, regulations, legal processes, or governmental requests;
To send marketing and other communications related to our business to you, based on your consent when necessary.

2. Methods of Sharing Information:

To share your information with The Company personnel for processing and/or accessing data related to the aforementioned purposes;
To share data with The Company's business partners to provide the service (for example: optimizing system design based on user usage records, etc.);
To share information due to mergers, sales of company assets, organizational merges or restructures, fundraising, or other matters or negotiations related to the acquisition of all or part of The Company's business;
To further protect your privacy, The Company will share your information in a de-identified format as necessary, and such data may be used to directly or indirectly identify you.

3. The types of potential recipients of the aforementioned information are as follows:

The Company;
The Company personnel;
Data platforms;

4. If required or permitted by applicable law (such as subpoenas, court orders, regulations, or similar legal processes), and as long as The Company is bound by such obligations, The Company may disclose your information (including personal information) to law enforcement or judicial personnel, government entities, or other third parties, in compliance with legal processes, national security requirements, or as necessary to protect The Company, its personnel, your rights, or the rights, property, or safety of others.

1. The Company may share your information with employees, agents, assignees, and assistants of The Company (collectively referred to as The Company personnel) for the following purposes:

To execute the terms of service, including investigating potential violations;
The Company's and its affiliates' business operations;
To provide, improve, and customize The Company's products and services;
To detect, prevent, or otherwise address fraud, security, or technical issues;
To comply with applicable laws, regulations, legal processes, or governmental requests;
To send marketing and other communications related to our business to you, based on your consent when necessary.

2. Methods of Sharing Information:

To share your information with The Company personnel for processing and/or accessing data related to the aforementioned purposes;
To share data with The Company's business partners to provide the service (for example: optimizing system design based on user usage records, etc.);
To share information due to mergers, sales of company assets, organizational merges or restructures, fundraising, or other matters or negotiations related to the acquisition of all or part of The Company's business;
To further protect your privacy, The Company will share your information in a de-identified format as necessary, and such data may be used to directly or indirectly identify you.

3. The types of potential recipients of the aforementioned information are as follows:

The Company;
The Company personnel;
Data platforms;

4. Cookie

A "Cookie" refers to a technology used by a web server to communicate with the web browser of a website visitor. It may randomly store strings on the user's computer to identify and distinguish the user from other users. Cookies are sent from the website to the user's computer when the user browses the website or page, allowing the website to recognize the user's browser when the user returns. Cookies may store the user's preferences and other information.
To enhance service quality, this service may place and access our cookies on the user's computer. If the user does not wish to accept the writing of cookies, they can reject it by adjusting their browser settings to cancel or limit this function. However, the user may experience certain functionalities of this service not working properly or may not fully enjoy the interactive features of this service due to the rejection of cookie writing.

5. Confidentiality and Security

The security and confidentiality of your information is very important to Telexpress. Telexpress will take appropriate physical, operational and technical measures to protect your information from loss, theft, abuse, alteration, unauthorized access, use or disclosure. The relevant protective measures developed by Netcom are as follows:

When you use this service, Telexpress will use this account information to verify your identity and prevent unauthorized access to your account by others.
This service provides your personal data only to Telexpress personnel and service providers who have a "need to know" and ensures they are bound by strict confidentiality requirements.
The service host is equipped with a range of information security measures, including firewalls and antivirus that meet industry standards, covering operational, technical, and other aspects.
This service has effectively implemented physical, electronic, and procedural safeguards that meet industry standards.
The Internet and any communications over it cannot be guaranteed to be completely secure. This service cannot determine or guarantee the security of your personal information provided to Telexpress or third parties via Internet technology. In this respect, Telexpress has established procedures for handling data security concerns and will notify you and any competent authority as required by applicable laws.

When you use this service, Telexpress will use this account information to verify your identity and prevent unauthorized access to your account by others.
This service provides your personal data only to Telexpress personnel and service providers who have a "need to know" and ensures they are bound by strict confidentiality requirements.
The service host is equipped with a range of information security measures, including firewalls and antivirus that meet industry standards, covering operational, technical, and other aspects.
This service has effectively implemented physical, electronic, and procedural safeguards that meet industry standards.
The Internet and any communications over it cannot be guaranteed to be completely secure. This service cannot determine or guarantee the security of your personal information provided to Telexpress or third parties via Internet technology. In this respect, Telexpress has established procedures for handling data security concerns and will notify you and any competent authority as required by applicable laws.

6. Privacy Policy Revision

Telexpress reserves the right to revise this policy at any time. If there are any changes to these terms, a notice will be posted on this service website, and unless otherwise specified, it will take effect immediately upon publication.

7. Rights Related to Personal Information

According to the provisions of Article 3 of the Personal Data Protection Act, you, the user, may contact the customer service of this service to apply for the following rights regarding your personal data:

Inquiry or request to view;
Request for a copy;
Supplement or correct;
Stop collection, processing, or use;
Request deletion;
Besides user personal data retained due to legal requirements, request deletion, stop processing, and using your personal data.

Wangxin Telecommunications will determine whether to accept the user's application in accordance with the Personal Data Protection Act and related laws and regulations. If the personal data provided by the user is incorrect or incomplete, making it impossible to verify the user's true identity, Wangxin Telecommunications will not be able to cooperate with the user's privacy claims.
If Wangxin Telecommunications accepts the user's request for deletion, stop processing, and use of the user's personal data according to the provisions of this article after the completion of account registration, it will be regarded as the user refusing to provide personal data and stopping the use of this service. The user will completely lose access to this service, and Wangxin Telecommunications also has the right to suspend or terminate the user's account; if the user already has a subscription, Wangxin Telecommunications does not provide refunds and does not accept proportional refund requests.

According to the provisions of Article 3 of the Personal Data Protection Act, you, the user, may contact the customer service of this service to apply for the following rights regarding your personal data:

Inquiry or request to view;
Request for a copy;
Supplement or correct;
Stop collection, processing, or use;
Request deletion;
Besides user personal data retained due to legal requirements, request deletion, stop processing, and using your personal data.

Wangxin Telecommunications will determine whether to accept the user's application in accordance with the Personal Data Protection Act and related laws and regulations. If the personal data provided by the user is incorrect or incomplete, making it impossible to verify the user's true identity, Wangxin Telecommunications will not be able to cooperate with the user's privacy claims.
If Wangxin Telecommunications accepts the user's request for deletion, stop processing, and use of the user's personal data according to the provisions of this article after the completion of account registration, it will be regarded as the user refusing to provide personal data and stopping the use of this service. The user will completely lose access to this service, and Wangxin Telecommunications also has the right to suspend or terminate the user's account; if the user already has a subscription, Wangxin Telecommunications does not provide refunds and does not accept proportional refund requests.

8. Questions and Suggestions

If you have any questions or suggestions, please contact our service team via the customer service email gd.service@telexpress.com.