🏆 深耕客服25年｜企業級全通路客服工作台
With a one-stop workstation and AI assistance, the judgment, transformation, and value delivery in services can be tracked and presented.
Text, voice, work orders, knowledge, AI assistance, all completed on one page in the same workplace.
Large volume of first-line inquiries from multiple channels
Large volume of first-line inquiries from multiple channels
Large volume of first-line inquiries from multiple channels
Large volume of first-line inquiries from multiple channels
30 +
30 +
Monthly processing of conversation volume
Monthly processing of conversation volume
10 %
10 %
AI × Human Collaboration Ratio
AI × Human Collaboration Ratio
70 %
70 %
Average post-processing time reduced
Average post-processing time reduced
3 %
3 %
Real-time adjustable service status
Real-time adjustable service status
A truly usable AI conversation platform for businesses in the long term.
Telli integrates AI conversations, human agents, and business processes into a scalable and governed operational platform.
AI conversations can be operationalized, not just enabled.
AI responses are not just generated instantly, but operate over the long term by incorporating rules, knowledge, and quality standards.
From the first sentence of the conversation to the completion of the task
The conversation directly connects work orders, systems, and human specialists, without the need to switch between multiple tools.
AI and humans share the same intelligence.
Whether it's an AI response or a human taking over, it is based on the same knowledge, tone, and judgment logic. This ensures consistent service quality that is transferable and sustainable.
AI and humans share the same intelligence.
Whether it's an AI response or a human taking over, it is based on the same knowledge, tone, and judgment logic. This ensures consistent service quality that is transferable and sustainable.
Let's evaluate your customer service upgrade path.
Talk to us about your industry scenario, and we will provide you with the best AI × human collaboration suggestions.
As the scale of services grows, the real challenge is how to 'manage'.
When the team, channels, and service volume grow, managers need more than just completing services, they need to gain real-time insights into the status, allocate resources, and continuously optimize their operational perspective.
Telli Desk is not just about completing the service,
but about making the service a manageable, optimized, and scalable operational capability.
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