We are redefining the future of corporate customer service.
Combining AI technology with years of practical experience in BPO to create a more stable and sustainable service model.
Our philosophy
"Assist brands in utilizing innovative technology to manage customers with a personalized experience that has warmth."
NetX Technology Telexpress was established in 2001 and is a provider of enterprise-level AI interactive services and customer service solutions deeply rooted in the Asia-Pacific market. We have long served large enterprises and multinational brands, focusing on high-traffic, high-complexity, and sustainable customer interaction scenarios. We believe that the AI that truly creates value for businesses is not a one-off implementation, but a capability that can be trusted and gradually scaled by the organization over the long term. Therefore, we focus on building a human-centered, scalable human-computer collaboration platform to help businesses steadily move towards more efficient automation.
Our Culture - Three Core Principles of Work
Squirrel Spirit | Aligned Goals, Outcome-Oriented We value long-term goals and measurable outcomes, ensuring that every investment brings real value to the business.
Beaver Method | Process Governance, Continuous Optimization We excel at breaking down and standardizing complex processes, allowing AI to be integrated smoothly into existing operational systems.
Wild Goose Talent | Cross-Role Collaboration, Instant Feedback In large organizations, cross-departmental collaboration is key to success; we use clear feedback mechanisms to keep projects moving forward.
The values we uphold
Long-term operation is the premise, not short-term showmanship
Focus on risk management and data governance
Design experiences from both the enterprise and customer perspectives
6 Earth
Taipei | Taichung | Shanghai | Xinzhan | Singapore | Manila
20 thousand/day
Customer interaction volume
25 years
Professional consulting services cultivation
Global cross-industry leading brand clients
Development and award recognition
2025 milestone
- LINE 2025 Supplier Day awarded the Best Team Award to NTT.
- Officially obtained D-U-N-S® certification (D-U-N-S® No.: 65-845-5287), and the company information has been included in the international business query system, enhancing global cooperation, trust, and transparency.
2024 Milestone
- The "1111 Job Bank" holds the "2024 Happy Enterprise Election"; Netlink Electronics has won the "Happy Enterprise - Gold Award in Technology Research and Development" for the fourth consecutive year.
Milestone in 2023
- Shin Kong Mitsukoshi won the Gold Award in the "Commercial Times Taiwan Service Industry Evaluation"! In 2022, it introduced the all-encompassing AI smart customer service and cloud system, winning the Gold Award for service industry across Taiwan!
- YAHOO Shopping Center has received the Silver Award in the "Business Times Taiwan Service Industry Evaluation"! The online news team participated and is honored to be part of it.
Milestone of 2022
- The "1111 Job Bank" held the "2022 Happy Enterprise Selection", and Wang Hsiang Electric won the "Happy Enterprise - Gold Award in the Technology R&D Industry" for the third consecutive year.
2021 Milestone
- GoShare has won the Gold Award in the "Commercial Times Taiwan Service Industry Evaluation"! The online news team participated and we are honored.
2020 milestone
- Established the South Asia Regional Headquarters in Singapore
2019 Milestone
- The network was awarded the '2018 Service Quality Assurance Award' by LINE.
- Network Communication was awarded the '2019 Global LINE CC STAR AWARD' by LINE.
2018 milestone
- The company won the "Best Consumer Experience Improving Program" awarded by P&G.
- NetEase was awarded the "Pillar of Strength Award" by Huawei.
- PROCTER & GAMBLE was awarded the "After-Sales Service Champion Award of the Year" by JD.com for JD Express.
2017 Milestone
- NetEase was awarded the "Best Growth Award" by Alibaba.
- NetEase was awarded the 'Double Eleven Special Contribution Customer Service Team Award' by Huawei.
2016 milestone
- In July, the China headquarters moved to the Jing'an District of Shanghai, elegantly transitioning into a new milestone.
- NetLink - The Malaysia Operations Center has been awarded the "MSC Status Company" by the Malaysian government, enjoying various multimedia and digital enterprise incentives and protections offered by the government of Malaysia, significantly enhancing NetLink's brand strength and competitiveness.
Our team
Meet the experts in our team.
We are a group of partners from backgrounds in customer service operations, product, engineering, AI, and consulting. The only common characteristic we share is that we care about the real scenarios of our customers and are committed to doing things well. We value open communication and professional growth, and we believe that everyone can find their influence here.
Shepherd Chen
Chief Executive Officer
Patrick Hu
Chief Financial Officer
Alex Chao
Chief Information Officer
Florence Hsu
Chief of Human Resources
Tracy Chang
Chief Operating Officer of Northern Asia
Simon Kung
Chief Operating Officer of North America and South Asia
Innovation Hub
Taipei Headquarters
11th Floor, No. 45, Dongxing Road, Xinyi District, Taipei City 11070
+886-2-8761-5999 Extension 1100
Taichung Office
40350 Taichung City, West District, No. 239, Section 2, Taiwan Boulevard, 8th Floor +886-2-8761-5999 Ext. 1100
Shanghai office
200436 8th Floor, 126 Jiangchang Third Road, Jing'an District, Shanghai, +86-21-6697-7800
Manila office
16th Floor, Unit 1651 Tower 6789 Ayala Avenue, Makati City, 1206 Philippines
+63-2-8863-6855
Singapore office
1 Raffles Place #20-61 Tower 2 048616 Singapore
+65 6080 5812
New Mountain Office
Suite No.30.01, Level 30. Johor Bahru City Square Office Tower 106-108. Jalan Wong Ah Fook. 80000 Johor Bahru, Malaysia. +60-7-207-9188 Ext.8811