AI Customer Service Insights

24 小時客服，不只是 AI 自動回覆：企業如何打造真正不中斷的顧客服務營運？

便宜的 AI 客服，為什麼最後可能更貴？拆解多套客服工具的隱形成本

2026 AI 客服 vs. 傳統客服：客服如何從解決問題，走向創造成果

2026 台灣 AI 客服系統推薦與選型指南：中大型企業如何比較文字、語音、真人工作台與營運能力？

客服系統功能越多越好？為何「平靜科技 (Calm Tech)」才是降低專員流失率的關鍵

讓 AI 幫你扛下一半的工作量！拆解「AI 助理 + 客服系統」的 4 大完美協作術。

從滿意度到轉換率：Agentic AI 幫你把每一次客訴變成商機

企業導入 AI 客服為什麼會失敗？避開這 5 大雷區，真正提升客服 ROI

AI 客服是什麼？適合哪些企業？從導入條件、ROI 到實作步驟一次看懂

語音客服為何正在回歸：AI Voicebot 如何讓語音第一次變得可規模化

AI Investment ROI Report: Why 95% Have No Results? MIT Analyzes the Three Key Strategies of Successful Companies

LINE 2025 Best Team Award

4 strategies to inject "warmth" into AI customer service: Interview with Chen Xie, CEO of NetLink Communication.

2024 AI Product Launch: AI Customer Service 360

工商時報媒體報導〈「AI 客服 360」與「AI 多元導購電商」兩大創新解決方案，創造電商翻倍營收〉

How to leverage Gen AI to create industry-leading AI customer service and CRM solutions?

The new era of AI customer service: How can companies reduce service costs by 30% and increase customer satisfaction by 20%?

SaaS: The Key to Digital Transformation for Small and Medium Enterprises in Taiwan

2024 Q1 AI CRM | Chatbot Product Launch Highlights

Powerful and flexible all-scenario AI cloud customer service solutions for the new era of enterprises.

Exploring SaaS: Embracing New Business Trends of the 21st Century

National Taiwan University - AI competition championship

跨境電商溝通經營策略： 4關鍵打造零時差、秒級回復的溝通策略！

LINE OA price adjustment! 4 tips to manage private domain traffic efficiently and create a vibrant membership economy.

如何運用ChatGPT超能力？談企業如何與生成式AI協作，提高生產力與發展創新服務

Insight into consumers! Addressing the three major challenges in customer service at once.

Brand management evolves again! 3 tips to unlock more possibilities.

Post-pandemic era, a comprehensive analysis of the new retail OMO marketing tools.

Customer service upgraded again, with 4 major highlights at a glance.

AI Alchemy: Solving Problems through Chatbot Intelligence Solutions

Tonii's new friend, Xiao 8, is here to report in.