Customer Stories | Telexpress

Successful cases

Businesses similar to yours

Find the solution that best meets your needs from real operational scenarios.

The customer service desk chosen by leading brands.

The customer service desk chosen by leading brands.

The customer service desk chosen by leading brands.

LINE

Won the LINE 2025 Best Team Award – How Professional Customer Service Becomes a Brand Growth Engine?

Taiwan Cement

Introducing a Chinese-English AI query tool in high credibility information scenarios.

Shin Kong Mitsukoshi

The Business Times reported that "Shin Kong Mitsukoshi's AI + Customer Service Dual-Track Service won the Golden Medal Award for Service Industry in Taiwan!"

Edenred

How powerful is AI customer service? During peak times, it can support 12 staff, and Yirui Smart relies on it to handle 80% of the services!

Big buyer

In high-call-volume retail environments, use AI to redistribute phone calls instead of replacing human agents.

TEAMGROUP

A global leader in memory products, utilizing a cloud-based CRM system to manage cross-border e-commerce interactions.

LINE

Won the LINE 2025 Best Team Award – How Professional Customer Service Becomes a Brand Growth Engine?

Big buyer

In high-call-volume retail environments, use AI to redistribute phone calls instead of replacing human agents.

Edenred

How powerful is AI customer service? During peak times, it can support 12 staff, and Yirui Smart relies on it to handle 80% of the services!

Shin Kong Mitsukoshi

The Business Times reported that "Shin Kong Mitsukoshi's AI + Customer Service Dual-Track Service won the Golden Medal Award for Service Industry in Taiwan!"

Taiwan Cement

Introducing a Chinese-English AI query tool in high credibility information scenarios.

TEAMGROUP

A global leader in memory products, utilizing a cloud-based CRM system to manage cross-border e-commerce interactions.

LINE

Won the LINE 2025 Best Team Award – How Professional Customer Service Becomes a Brand Growth Engine?

Shin Kong Mitsukoshi

The Business Times reported that "Shin Kong Mitsukoshi's AI + Customer Service Dual-Track Service won the Golden Medal Award for Service Industry in Taiwan!"

Big buyer

In high-call-volume retail environments, use AI to redistribute phone calls instead of replacing human agents.

Taiwan Cement

Introducing a Chinese-English AI query tool in high credibility information scenarios.

Edenred

How powerful is AI customer service? During peak times, it can support 12 staff, and Yirui Smart relies on it to handle 80% of the services!

TEAMGROUP

A global leader in memory products, utilizing a cloud-based CRM system to manage cross-border e-commerce interactions.

Telexpress

Telexpress

Telexpress