1. Exclusive Graphic Menu - Increase Membership and Cultivate Loyal Fans

Using LINE as a marketing medium, the graphic menu serves as the brand's facade and is also a part of customer interaction and service experience.
On the Netin Telligent platform, you can create different versions of the graphic menu, implementing targeted marketing. Consumers entering the official account can receive exclusive menus based on their identity, such as promoting membership recruitment information to customers who have not yet joined, encouraging them to become members; for members, a menu with more features is offered to enhance the value of their membership identity, cultivate loyalty, and deepen engagement.
In addition, the exclusive "multi-layered menu" function from Netin adds more layers and richness to the graphic menu!

The left image is what non-members see on the graphic menu, while the right one shows the graphic menu displayed after joining as a member.

2. Enhance Service Efficiency - Create Business Opportunities from the Heart

This is the age of high digitalization. Consumers, during their online shopping process, expect customer service to help quickly resolve any issues they encounter.
Netin Telligent provides customers needing product or service consultations with a one-on-one advisor/customer service platform that they can quickly access, connecting them with sales consultants familiar with the customer's preferences or professional customer service staff, to instantly communicate based on needs, assist in problem-solving, and provide attentive suggestions and services; the Telligent backend also allows pre-setting of common shortcut response message contents and categories, making services more efficient and enhancing customer experience.

3. Communication Process PUSH Shopping Guide Cards - Immediate Transactions

The Telligent advisor and customer service platform not only provides consulting services but can also connect to the platform's e-commerce center. During conversations, customer service representatives can select suitable products from the backend product list based on customer needs and send shopping guide cards to recommend to customers. Personalized service, clear and concise product images, introductions, and promotional content allow customers to click the cards to enter the e-commerce center and check out immediately. Consulting and ordering can be completed in one stop, greatly enhancing marketing effectiveness and promoting order conversion rates!

6 in 1 One-Stop Platform - The Best Choice for Brand Expansion

The Netin Telligent comprehensive solution opens more space for flexible use. In addition to considering the above three strategies, various functions can be combined to unleash more creativity.
As the brand grows, establishing a presence in the Netin e-commerce center increases sales channels. Coupled with the advisor and customer service platform, members can place orders swiftly at the moment of desire and utilize exclusive graphic menus for targeted marketing, cultivating loyal fans and enhancing brand stickiness to secure customer loyalty and increase market share!

From member management to marketing and shopping guidance, all can be unified and used in one-stop platforms to save costs and uncertainties associated with cross-vendor integrations. Overall operations become more fluid and coordinated, and you can grasp the complete consumer journey, gaining a 360-degree perspective to understand customer profiles and needs!

Do you also have a need for expanding your business or managing your brand?
Click to contact an advisor immediately and request relevant information for free,
and have consultants plan the best solutions for you!

Netin Telecom is a leading BPO brand in customer service in Asia
Through innovative AI X CRM system platforms and human-centered service design
provides a comprehensive interactive service experience for internationally renowned brand clients.