An AI chatbot that actively optimizes knowledge and judgment processes during use, without the need for training from scratch.
There is no need to teach every question well in advance; AI can respond and learn first, and will actively remind you of areas that need adjustment.
There is no need to teach every question well in advance; AI can respond and learn first, and will actively remind you of areas that need adjustment.
There is no need to teach every question well in advance; AI can respond and learn first, and will actively remind you of areas that need adjustment.
Why do most AI customer services become a burden after going online?
Each question must be taught first before being confidently put online.
Each question must be taught first before being confidently put online.
Each question must be taught first before being confidently put online.
The decision-making process has been revised multiple times, leading to high maintenance costs.
The decision-making process has been revised multiple times, leading to high maintenance costs.
The decision-making process has been revised multiple times, leading to high maintenance costs.
AI does not dare to let go, and the timing of switching people often makes people angry.
AI does not dare to let go, and the timing of switching people often makes people angry.
AI does not dare to let go, and the timing of switching people often makes people angry.
The problem is not that AI is not smart, but that the judgment and processes are too dependent on human maintenance.
The difference of Telli Talk is not just about being smart, but being more 'automated'.
The difference of Telli Talk is not just about being smart, but being more 'automated'.
01
AI responds first, then learns, not necessary to answer every question first.
AI will first try to respond and accumulate knowledge and question set suggestions that can be optimized during the process.
01
AI responds first, then learns, not necessary to answer every question first.
AI will first try to respond and accumulate knowledge and question set suggestions that can be optimized during the process.
01
AI responds first, then learns, not necessary to answer every question first.
AI will first try to respond and accumulate knowledge and question set suggestions that can be optimized during the process.
02
AI actively suggests judgment nodes, no need to design the process from scratch.
It's not just about answering correctly or incorrectly, but about learning "when to change people."
02
AI actively suggests judgment nodes, no need to design the process from scratch.
It's not just about answering correctly or incorrectly, but about learning "when to change people."
02
AI actively suggests judgment nodes, no need to design the process from scratch.
It's not just about answering correctly or incorrectly, but about learning "when to change people."
03
People are only responsible for making decisions, not for feeding data every day.
All suggestions can be reviewed and adjusted to maintain controllability within the enterprise.
03
People are only responsible for making decisions, not for feeding data every day.
All suggestions can be reviewed and adjusted to maintain controllability within the enterprise.
03
People are only responsible for making decisions, not for feeding data every day.
All suggestions can be reviewed and adjusted to maintain controllability within the enterprise.
Powered by Open AI and Google Gemini
A set of Telli Talk, supporting text, voice, and offline interaction simultaneously.
Chatbot | Text Conversation
✦ Web / LINE / Social Platforms ✦ Conversation status can continue, not starting over each time
Chatbot | Text Conversation
✦ Web / LINE / Social Platforms ✦ Conversation status can continue, not starting over each time
Chatbot | Text Conversation
✦ Web / LINE / Social Platforms ✦ Conversation status can continue, not starting over each time
Voicebot | Voice Customer Service
✦ Incoming call answering, voice understanding, voice response ✦ Can integrate with existing phone systems (SIP / PBX)
Voicebot | Voice Customer Service
✦ Incoming call answering, voice understanding, voice response ✦ Can integrate with existing phone systems (SIP / PBX)
Voicebot | Voice Customer Service
✦ Incoming call answering, voice understanding, voice response ✦ Can integrate with existing phone systems (SIP / PBX)
Hybrid Bot | Offline Hybrid Interaction
✦ Store, department store, Kiosk, guide ✦ Audio + text displayed simultaneously
Hybrid Bot | Offline Hybrid Interaction
✦ Store, department store, Kiosk, guide ✦ Audio + text displayed simultaneously
Hybrid Bot | Offline Hybrid Interaction
✦ Store, department store, Kiosk, guide ✦ Audio + text displayed simultaneously
Design decision-making processes using Flow Engine instead of hard coding scripts.
Flow is not a fixed process, but rather a framework that allows AI to make judgments.
Conditional judgment
Scenario / Status / Keywords
Conditional judgment
Scenario / Status / Keywords
Conditional judgment
Scenario / Status / Keywords
Task node
Place order, make an appointment, report a repair, notify
Task node
Place order, make an appointment, report a repair, notify
Task node
Place order, make an appointment, report a repair, notify
API integration
internal system, CRM, work order
API integration
internal system, CRM, work order
API integration
internal system, CRM, work order
Not only a knowledge base, but also a generative knowledge layer that can be expanded in real time.
Not only a knowledge base, but also a generative knowledge layer that can be expanded in real time.
Not only a knowledge base, but also a generative knowledge layer that can be expanded in real time.
The stable processes should be handled, while the flexible ones should be left to AI.
Support for PDF, website links (regularly updated knowledge through automated crawling), documents
Support for PDF, website links (regularly updated knowledge through automated crawling), documents
Support for PDF, website links (regularly updated knowledge through automated crawling), documents
Suitable for large-scale, rapidly changing content that is not suitable for manual maintenance.
Suitable for large-scale, rapidly changing content that is not suitable for manual maintenance.
Suitable for large-scale, rapidly changing content that is not suitable for manual maintenance.
Works in conjunction with Flow, without clashing with each other.
Works in conjunction with Flow, without clashing with each other.
Works in conjunction with Flow, without clashing with each other.
RAG direct answer accuracy 85% - 95%
RAG direct answer accuracy 85% - 95%
RAG direct answer accuracy 85% - 95%
How Telli Talk is actually used in these frontline conversational situations.
How Telli Talk is actually used in these frontline conversational situations.
Hybrid bot
On-site and online hybrid interactive services
Combining voice and text interaction, supporting guidance, product inquiries, and event interactions,
and seamlessly transferring to a real person when needed.
Indoor map navigation
Indoor map navigation
Indoor map navigation
Professional Consultation
Professional Consultation
Professional Consultation
Responsive Kiosk and Mobile
Responsive Kiosk and Mobile
Responsive Kiosk and Mobile
Avatar
Avatar
Avatar
Voice bot
First-line telephone service for multi-channel retail
A large number of customer inquiries from different channels require immediate responses, classification, and continuous optimization.
0800 Phone connection
0800 Phone connection
0800 Phone connection
Voice understanding
Voice understanding
Voice understanding
Brand tone
Brand tone
Brand tone
AI self-learning
AI self-learning
AI self-learning
Chat bot
The first-line inquiry of high-volume enterprises
When businesses need to handle a large number of repetitive inquiries every day,
and hope to seamlessly transfer to a real person at critical moments.
RAG
RAG
Automation Flow
Automation Flow
LINE, FB, Web
LINE, FB, Web
Data query
Data query
Chat bot
The first-line inquiry of high-volume enterprises
When businesses need to handle a large number of repetitive inquiries every day,
and hope to seamlessly transfer to a real person at critical moments.
RAG
Automation Flow
LINE, FB, Web
Data query
Many companies have entrusted frontline conversations to Telli Talk.
Many companies have entrusted frontline conversations to Telli Talk.
Many companies have entrusted frontline conversations to Telli Talk.
Frequently Asked Questions
Is Telli Talk a chatbot? Or is it a voice bot that can make phone calls?
Both are true. Telli Talk is an omnichannel intelligent conversation platform that includes a text robot (Flow Chat) supporting various social and web channels, as well as a voice robot (Flow Talk) that supports voice call technology. It adopts a machine + human collaboration model, designed to connect to real people as needed according to the brand's requirements.
Can Telli Talk completely replace human customer service?
Telli Talk's positioning is 'the best digital assistant for real people', capable of handling 80% of everyday tedious tasks, allowing real customer service representatives to focus on resolving 20% of critical issues that have high emotional value or complexity, enhancing overall service resilience.
In chat mode, under what circumstances will it definitely switch to a real person?
Brands can customize which scenarios require transitioning to a real person, such as when the system identifies an excessive number of repeated questions (triggered by the number of occurrences) or when certain business process nodes are set to require human intervention, automatically guiding to real person services.
What incoming calls can Telli Talk handle in phone scenarios?
Can handle inbound consultation FAQs and automation processes. The following scenarios can be adopted: - Initial reception and routing by the switchboard - Inquiry-type questions (business hours, progress) - Guidance for appointment, order, and maintenance processes - Product guidance and activity explanation - Transfer to a human after specifying conditions
How will Chat AI guide users if they are speaking very vaguely?
The system will guide based on the confidence level of intent recognition: medium similarity will enter the "system suggested questions" for users to choose from; low similarity will use RAG generative techniques for flexible inquiries, or trigger guiding language to ask users to change their phrasing.
How does a human customer service representative use the information collected in the chat conversation?
When a person takes over, they can instantly preview the AI-annotated intent tags, conversation summaries, and historical records. In addition, the system supports previewing the text that the user is currently typing, allowing personnel to prepare responses in advance, optimizing the communication experience.
Is Telli Talk a chatbot? Or is it a voice bot that can make phone calls?
Both are true. Telli Talk is an omnichannel intelligent conversation platform that includes a text robot (Flow Chat) supporting various social and web channels, as well as a voice robot (Flow Talk) that supports voice call technology. It adopts a machine + human collaboration model, designed to connect to real people as needed according to the brand's requirements.
Can Telli Talk completely replace human customer service?
Telli Talk's positioning is 'the best digital assistant for real people', capable of handling 80% of everyday tedious tasks, allowing real customer service representatives to focus on resolving 20% of critical issues that have high emotional value or complexity, enhancing overall service resilience.
In chat mode, under what circumstances will it definitely switch to a real person?
Brands can customize which scenarios require transitioning to a real person, such as when the system identifies an excessive number of repeated questions (triggered by the number of occurrences) or when certain business process nodes are set to require human intervention, automatically guiding to real person services.
What incoming calls can Telli Talk handle in phone scenarios?
Can handle inbound consultation FAQs and automation processes. The following scenarios can be adopted: - Initial reception and routing by the switchboard - Inquiry-type questions (business hours, progress) - Guidance for appointment, order, and maintenance processes - Product guidance and activity explanation - Transfer to a human after specifying conditions
How will Chat AI guide users if they are speaking very vaguely?
The system will guide based on the confidence level of intent recognition: medium similarity will enter the "system suggested questions" for users to choose from; low similarity will use RAG generative techniques for flexible inquiries, or trigger guiding language to ask users to change their phrasing.
How does a human customer service representative use the information collected in the chat conversation?
When a person takes over, they can instantly preview the AI-annotated intent tags, conversation summaries, and historical records. In addition, the system supports previewing the text that the user is currently typing, allowing personnel to prepare responses in advance, optimizing the communication experience.
Is Telli Talk a chatbot? Or is it a voice bot that can make phone calls?
Both are true. Telli Talk is an omnichannel intelligent conversation platform that includes a text robot (Flow Chat) supporting various social and web channels, as well as a voice robot (Flow Talk) that supports voice call technology. It adopts a machine + human collaboration model, designed to connect to real people as needed according to the brand's requirements.
Can Telli Talk completely replace human customer service?
Telli Talk's positioning is 'the best digital assistant for real people', capable of handling 80% of everyday tedious tasks, allowing real customer service representatives to focus on resolving 20% of critical issues that have high emotional value or complexity, enhancing overall service resilience.
In chat mode, under what circumstances will it definitely switch to a real person?
Brands can customize which scenarios require transitioning to a real person, such as when the system identifies an excessive number of repeated questions (triggered by the number of occurrences) or when certain business process nodes are set to require human intervention, automatically guiding to real person services.
What incoming calls can Telli Talk handle in phone scenarios?
Can handle inbound consultation FAQs and automation processes. The following scenarios can be adopted: - Initial reception and routing by the switchboard - Inquiry-type questions (business hours, progress) - Guidance for appointment, order, and maintenance processes - Product guidance and activity explanation - Transfer to a human after specifying conditions
How will Chat AI guide users if they are speaking very vaguely?
The system will guide based on the confidence level of intent recognition: medium similarity will enter the "system suggested questions" for users to choose from; low similarity will use RAG generative techniques for flexible inquiries, or trigger guiding language to ask users to change their phrasing.
How does a human customer service representative use the information collected in the chat conversation?
When a person takes over, they can instantly preview the AI-annotated intent tags, conversation summaries, and historical records. In addition, the system supports previewing the text that the user is currently typing, allowing personnel to prepare responses in advance, optimizing the communication experience.