CEO Shepherd | Building a One-Stop Platform for Dialogue to Transaction

During the opening speech, CEO Chen Xie raised the two key questions that brand operators need to face in the AI era: "What are the application scenarios of AI?" and "How much actual benefit can AI create?" He pointed out that intelligent customer service and personalized recommendations are the AI application scenarios that can quickly bring benefits. To meet these needs, Netcom introduced "AI Customer Service 360" and "AI Multi-Channel E-commerce" to comprehensively enhance service efficiency and sales conversion rates.

AI Product Development Manager Pony
Text Customer Service & E-commerce Purchasing Robot: "Creating an Intelligent Shopping Experience from Dialogue to Transaction"

AI Product Development Manager Pony elaborated on how the Telli AI, known as the Netcom brain, utilizes the latest hybrid intelligence technology in conjunction with generative AI to create "Flow Chat Hybrid" and "AI Multi-Channel E-commerce".

• A newly upgraded text customer service marketing robot, Flow Chat Hybrid: Just upload the website link and PDF text to create a customizable, infinite Q&A customer service marketing robot.

• The "AI Multi-Channel E-commerce" solution automatically recommends the most suitable products for customers by analyzing their conversation records, personal data, and purchase history, allowing purchases to be completed easily through chat! This system supports both one-page quick sales and official website e-commerce formats, completing the checkout on the same page, significantly shortening the shopping process, and improving the fluency and conversion rate of shopping.

  
  

AI Product Development Manager Pony | AI Voice Purchasing Robot AI Voice Bot - Flow Talk

"AI Customer Service 360" is centered around three main components: text robot "Flow Chat", voice robot "Flow Talk", and a "One-Stop Customer Service Platform", providing 24/7 service to meet customer needs.

Pony explained that Flow Chat combines generative AI with advanced RAG technology, making conversations more natural and able to instantly extract the latest information, providing flexible and accurate responses with diverse process knowledge. If customers prefer voice interactions, Flow Talk can seamlessly take over, easily handling inquiries and shopping orders.

Product Manager Candice | Omnichannel Text and Voice Customer Service Workbench

Product Manager Candice explained that the "Omnichannel Text and Voice Customer Service Workbench" integrates text and voice customer service systems, allowing customer service personnel to switch freely between communicating with customers, and supports answering incoming calls and making outgoing calls, solving the cumbersome problem of system switching. In addition, the platform also introduces a smart voice transfer function, allowing seamless transfer to human customer service when the robot cannot handle complex issues, providing customers with a zero-delay service experience.

Senior Business Director Vanessa | Success Case: How Can Brands Use AI to Improve Service Efficiency by 50%?

Senior Business Director Vanessa shared the success case of a well-known home appliance brand, which achieved a 50% improvement in service efficiency after implementing a multi-language and all-scenario AI customer service system solution, significantly increasing customer satisfaction. It was also able to handle more inquiries during peak times, alleviating the pressure on human customer service. This not only helps brands effectively respond to the challenges of labor shortages in the service industry but also further promotes sales conversion.

Business Times Report: Netcom Unveils Latest AI Customer Service and E-commerce Solutions to Double Brand Revenue

Thank you to Business Times for their professional coverage of our "AI Igniting Sales Power, Creating Opportunities through Dialogue" press conference! Let more people understand how our latest launched solutions "AI Customer Service 360" and "AI Multi-Channel E-commerce" can help brands stand out in a competitive market!

• "AI Customer Service 360" combines text, voice robots, and a one-stop customer service system to achieve round-the-clock customer service support, helping brands effectively share the burden of human customer service during peak times, significantly increasing productivity by 40%.

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• The "AI Multi-Channel E-commerce" utilizes the Telli AI recommendation engine, accurately recommending the most suitable products based on consumer behavior and conversation data, making the shopping process simpler and smoother, significantly shortening decision-making and purchasing time, while increasing the sales conversion rate by 20%.

【For more details on the report, please click here】https://www.ctee.com.tw/news/20240930700437-431202