CEO Shepherd｜A New Chapter in AI-Driven Personalized Customer Relationships

CEO Shepherd's exciting sharing on Telligent platform aims to address the three major challenges faced by CEOs: systematic customer management, effectively cultivating frontline personnel, and attracting and retaining passionate talent. The first AI Connect press conference focused on establishing a 24/7 interactive robot, which can be upgraded to human handling at any time. Participants can experience the three key capabilities of AI robots for free: learning power, task power, and collaboration power. We welcome you to join this innovative journey that leads the future of customer interaction.

AI Technical Director Seven｜Telli AI: Championship Technology Leading the Future of Business

AI Technical Director Seven explained the current AI trends with insightful case sharing, received market recognition and achieved national championship with Telli AI's core technology, and discussed how it can help brands improve operational efficiency and consumer experience in the future.

• Development History of AI:
  In recent years, artificial intelligence (AI) technology has undergone rapid evolution. Early chatbots primarily used information retrieval (IR) technology. However, over time, a new generation of models emerged. From 2017 to 2019, Google launched the BERT Transformer model, and in 2020, Open AI introduced the GPT series and Google’s Gemini LLM. These technological innovations have gradually improved language models' ability to understand context, enhance accuracy, and adapt to various tasks.

• Commercial Applications of LLM:
  With the rapid development of big data and advanced models, Large Language Models (LLM) have been widely applied across various industries. However, despite these models achieving significant progress in improving efficiency, they also face challenges such as answer accuracy and consistency, costs, and time investment. Particularly for task-oriented business robots, there are still uncontrollable factors.

• Achievements of the AI R&D Team:
  The AI team at NCS Group is dedicated to natural language processing (NLP) research, combining Language Models (LM) and Large Language Models (LLM). The team achieved excellent results in the 2023 Rocling medical domain NER competition, which not only demonstrates their excellence in specialized domain knowledge and semantic understanding abilities but also showcases their leading position in the AI field.

• Future Development:
  Looking ahead, NCS Group will continue to commit to the research and improvement of AI technology. This encompasses support for multiple languages, multi-turn dialogue capabilities, product recommendation tools, and multimodal understanding capabilities. Simultaneously, the company is also conducting concurrent research on voice robots. The goal of these efforts is to enhance the market competitiveness of brands and provide consumers with a better experience.

Product Manager Vickey｜Telli AI: The Future Journey Revolutionizing Your Customer Management Experience

Product Manager Vickey explained how the one-stop AI CRM Telligent, powered by Telli AI technology, can revolutionize brand customer management experiences by integrating five major centers: membership, marketing, communication, e-commerce, and data.

• Telligent 3.0 aims to provide a professional and user-friendly solution, offering companies a quickly accessible option that does not rely on specialized IT personnel or teams. Through a SaaS rental model, companies can quickly achieve the goal of deep customer management. NCS Group has rich experience in communication, membership management, data analysis, and combines the latest AI insights and predictive technology to fully integrate marketing strategies, assisting brands in achieving their marketing and profit goals. The service framework of Telligent 3.0 is constructed upon this concept.

• Starting from the customer communication phase, we not only provide intelligent AI robots but can also seamlessly transfer to human consultants. This encompasses an overall conversion tool from customers, potential clients, members to loyal members, including practical solutions for activation and continued usage, making the customer journey easier. We actively record data along all customer usage paths while providing tools for brands to set various records and tracking data independently. In 2024, we will further enhance data analysis through conversational intent combined with AI professional computing predictions.

• In addition to providing a variety of marketing tools for different scenarios, we have also prepared a comprehensive sales pipeline e-commerce module for you. This flexible e-commerce structure can be configured according to your operational scale, achieving a perfect combination with the aforementioned conversation or marketing channels, ultimately aiming to expand and enhance revenue.

Product Manager Candice｜Flow Chat Creates Seamless Conversations, Perfect Human-Machine Collaboration

Product Manager Candice shared how to utilize Flow Chat's powerful intelligent process editing functions to assist brands in establishing AI customer service/guiding robots to collaborate seamlessly with human customer service or sales consultants.

• Advanced Technology Applications for Building Professional AI Customer Service Robots
  In the rapidly developing digital age, companies seek to provide more intuitive and user-friendly customer service solutions, which has become an urgent demand. To meet this demand, we adopted advanced Flow Chat technology to build AI customer service robots, making operations more intuitive and allowing flexible configuration of link points on each process through a canvas, quickly constructing professionally leveled brand AI customer service robots.

• Core Technology for Intelligent Response to Customer Needs
  In the process of building AI customer service robots, we chose the exclusively developed Telli AI as the intelligent core technology. Telli AI utilizes advanced technologies such as large language models and pinyin error correction with an accuracy rate exceeding 90%. This means it can make precise judgments and responses based on user intentions, especially suitable for customer service situations requiring high accuracy responses. Additionally, Telli AI supports multilingual processing, including Traditional Chinese, Simplified Chinese, and English, providing a one-stop solution for building multilingual customer service robots for multinational companies.

• Achieving a Seamless Experience of Pain-Free Transfer to Human Consultants
  Flow Chat’s application extends beyond the construction of AI customer service robots; it also allows for a pain-free transfer to human consultants. This makes it easy to transfer to human consultants during the customer service process, achieving a seamless dialog experience. Through human consultants, deep consultations or the transformation of more business opportunities can be facilitated, further improving customer satisfaction and experience quality. In conclusion, this advanced technology application not only simplifies the customer service process but also enhances the accuracy and fluency of conversations. Through such solutions, companies can respond to customer needs more efficiently, establishing a professional and user-friendly brand image.

Product Manager Jacky｜Flow Chat Can Also Boost User Conversion, A Marketing Scenario Supplement

Product Manager Jacky shared how to utilize Flow Chat to create precise user insights by tagging customers, applying them in marketing automation scenarios, and linking the customer interaction data accumulated in the CRM, marking an important milestone for brands to achieve personalized marketing interactions:

In the LINE channel, there are three interaction methods:
(1) Marketing bulk messaging, proactive contact;
(2) Graphic menu, passive entry;
(3) Customer service dialogues, providing personalized services but relying on human operation.

Bulk messaging and graphic menus have many marketing cases, but customer service dialogues can only be conducted through real human marketing, requiring substantial manpower and resulting in instability. Thus, we hope Flow Chat can assist customer service in taking on sales tasks.

Scenario Application Cases:

• Inquiry About Discount Periods: Use time and membership judgment points to reply with campaign copy that matches the Spring Festival period or remind discounts for unbound members.

• Inquiry About Specific Categories: Use tagging points to respond to consumer inquiries about specific furniture categories, which will aid in subsequent bulk{